Return & Warranty

What is the return policy for products purchased from the official TropiCase store?

We hope you enjoy your lifelycase products as much as we do.，Our official TropiCasestore will have the same great 30 day return policy! Please contact us or read the return policy details

What should I do if I received a defective or damaged item?

We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our tropicaseshop@gmail.com. We will assist you with a replacement through our Warranty Program as promptly as possible.

How long does it take for a refund to be completed?

Once the return package has been dispatched, please allow 15-30 business days for the normal shipping time plus 15-30 business days for the package to be received and processed by our returns team. The refund amount should reflect to the original method of payment within 5 business days of you receiving our refund confirmation email.

How can I initiate a return?

Returning unwanted items is simple and easy! Please follow the steps below to return your item:

Please contact us at tropicaseshop@gmail.com，Let us know the item you want to return and enter the reason for the return，We will provide you with return service as soon as we receive your email.If you return the package. We'll take care of the rest! Once we have received and processed the returned package, we will confirm with you and you will receive a refund email notification shortly.